The Volunteer Transportation Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For questions, contact Luanne Wilson, HR Director, at (315) 788-0422 or email hr@volunteertransportation.org.

Open Positions

Transportation Outreach Coordinator

Job description

Job Summary: The Transportation Outreach Coordinator serves as a key public-facing representative of our Mobility Management program. This role supports the Director of Mobility Management by identifying and engaging in community outreach opportunities, and often acts as the primary public transit liaison when the Director is unavailable. The Coordinator must be familiar with public transit routes, transportation options, and rider support services. Responsibilities include answering transportation-related inquiries, connecting individuals to appropriate programs, and providing problem-solving assistance when issues arise.

General Responsibilities:

  • Demonstrates understanding and support of the organization’s Mission Statement.
  • Identifies opportunities for process improvement and takes initiative to implement solutions.
  • Collaborates effectively with team members to accomplish shared goals.
  • Builds strong relationships with community members, volunteers, and the general public.
  • Shows flexibility and willingness to assist with additional tasks when needed.
  • Handles conflict in a constructive and professional manner.

Community Engagement Responsibilities:

  • Attends outreach events to share information and promote public transit services.
  • Creates and distribute marketing materials to educate the community on available transit options.
  • Provides travel training to individuals or groups as needed.
  • Rides transit routes to gather rider feedback and support service improvements.
  • Develops, distributes, and analyzes transit- or community-focused surveys.
  • Performs additional duties as assigned.

Preferred Qualifications: An Associate’s degree or higher in marketing, public relations, communications, or a related field is preferred. A minimum of two years of nonprofit experience may substitute for formal education. Strong interpersonal, verbal, and written communication skills are essential. Candidates should be proficient with computers and software applications, be detail-oriented, and demonstrate strong organizational and planning abilities. The ideal candidate works well independently, meets deadlines, learns quickly, adapts to change, and approaches challenges with a positive, resourceful attitude.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 hours per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Physical Setting:

  • Based in Watertown Office; 40% travel

Schedule:

  • Monday to Friday

APPLY HERE: VTC Employment Application Form