Volunteer Transportation Center, Inc. (VTC) operates their services without regards to race, color and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with VTC.
VTC will investigates complaints received no more than 180 days after the alleged incident. The complainant will receive an acknowledgement within 10 business days from receipt of correspondence informing her/him whether the complaint will be investigated by our office. VTC has 30 calendar days to investigate the complaint. If more information is needed to resolve the case, VTC may contact the complainant. The complainant has 30 business days from the date of the letter or other correspondence to send requested information to the investigator assigned to the case. If VTC does not receive the additional information within 30 business days, VTC can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue the matter.
VTC will send one of two letters: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case is closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or LOF to do so.
For more information regarding VTC’s civil rights program and the procedures to file a complaint, please contact the Title VI Coordinator (315) 788-0422, ext. 2902 or email email@example.com or visit our administrative offices at 24685 Route 37, Watertown, NY 13601.
A complainant may file a complaint directly with the VTC or with the of the Federal Transit Administration by filing it with the Office of Civil Rights: Attention Title VI Program Coordinator, East Building 5th Floor‑TCR, 1200 New Jersey Ave., SE Washington, DC 20590.