Client Questions

Q: Who is eligible for transportation?

A: Please note that Volunteer Transportation Center does not discriminate. The eligibility of each client for the Project Wings, Persons With Disabilities and Other Transportation programs is based upon need.

The Senior Transportation Program is made possible by funding from the New York Office for the Aging, Title III of the Older Americans Act, and the Counties of Jefferson, Lewis, St. Lawrence and the Madison County Office for the Aging. This program is for persons 60 years of age or older.

Q: How do I become a client?

A: In order to provide transportation services, Volunteer Transportation Center must register participants before they can be transported. Click here to complete an application online or you may call us at (315) 788-0422.

Q: How do I request transportation?

A: You should call the office in your county between 8am and 5pm, Monday through Friday.

OFFICE NUMBERS:
Jefferson County (315) 788-0422
Lewis County (315) 376-3777
St. Lawrence County (315) 714-2034
Madison  County (315) 628-8732

Q: How soon should I call for my appointment?

A: You must allow the office at least two (2) business days prior to your appointment to locate a driver. Our drivers are booked well in advance, therefore we require as much advance notice as possible.

Q: May I bring someone with me on my trip?

A: If you need to bring a companion, please let us know in advance, so the volunteer can make sure he/she has sufficient room in the vehicle. DUE TO THE CURRENT PANDEMIC WE ARE LIMITING THE NUMBER OF RIDERS IN THE CAR TO JUST THE VOLUNTEER DRIVER AND THE CLIENT.

Q: Can I stop at another location on my trip?

A: No, you will not be allowed to make any extra stops because our volunteers are often scheduled for more than one drive per day. Any unplanned stops could put the volunteer behind schedule.

Q: What if I have a smoke allergy?

A: All vehicles are non-smoking. Neither the volunteer nor the client are permitted to smoke per New York State Department of Health regulations.

Q: What if I want to take the bus, but I am not close to a stop?

A: St. Lawrence County Public Transit and Volunteer Transportation Center are partnering for the First Mile Last Mile Program. “First Mile Last Mile” is free and easy!

Don’t let the program’s name fool you because this service picks you up at home and drops  you off at the closest bus stop. You catch the bus to work, school, the grocery store, or where ever you need to go. When you are ready to come home, catch the bus back to the bus stop and return to your original stop where a volunteer driver will pick you up and take you  home.

Click the link to learn more:

First Mile Last Mile page 1
First Mile Last Mile page 2

Volunteer Driver Questions

Q: Do volunteers who drive get paid?

A: Our volunteers get reimbursed up to the IRS rate for their mileage driven. We also pay for parking per our policy. Our volunteers do not get an hourly rate or any other payment for services.

Q: As a volunteer do I get to make my own hours?

A: Yes, just let us know what your availability is and we will schedule you to driver in that time frame as trips are available.

Q: As a volunteer driver what will I need to provide?

A: You will need the following:

  • Your own vehicle less than 15 years old (clean and in good working condition)
  • A copy of your driver’s license
  • Proof of insurance for your vehicle
  • Complete an application and agree to a thorough background check
  • Vehicle registration
  • Two letters of reference