Client Questions

Q: Who is eligible for transportation?

A: Please note that Volunteer Transportation Center does not discriminate. The eligibility of each client for the Project Wings, Persons With Disabilities and Other Transportation programs is based upon need.

The Senior Transportation Program is made possible by funding from the New York Office for the Aging, Title III of the Older Americans Act, and the Counties of Jefferson and Lewis. This program is for persons 60 years of age or older.

Q: How do I become a client?

A: In order to provide transportation services, Volunteer Transportation Center must register participants before they can be transported. Click here to complete an application online or you may call us at (315)-788-0422.

Q: How do I request transportation?

A: You should call the office in your county between 8am and 5pm, Monday through Friday. If you call outside of these hours, please leave a message or press 8 for the on-call dispatcher.

OFFICE NUMBERS: Jefferson County (315)-788-0422 | Lewis County (315)-376-3777 | St. Lawrence County (315) 714-2034

Q: How soon should I call for my appointment?

A: You must allow the office at least two (2) business days prior to your appointment to locate a driver. Our drivers are booked well in advance, therefore we require as much advance notice as possible.

Q: May I bring someone with me on my trip?

A: If you need to bring a companion, please let us know in advance, so the driver can make sure he/she has sufficient room in the vehicle.

Q: Can I stop at another location on my trip?

A: No, you will not be allowed to make any extra stops because our drivers are often scheduled for more than one drive per day. Any unplanned stops could put the driver behind schedule.

Q: What if I have a smoke allergy?

A: All vehicles are non-smoking. Neither the driver nor the client are permitted to smoke per New York State Department of Health regulations.

Driver Questions

Q: Do volunteer drivers get paid?

A: Our volunteer drivers get reimbursed up to the IRS rate for their mileage driven. We also pay for parking per our policy. Our volunteer drivers do not get an hourly rate or any other payment for services.

Q: As a volunteer driver do I get to make my own hours?

A: Yes, just let us know what your availability is and we will schedule trips in that time frame as trips are available.

Q: As a volunteer driver what will I need to provide?

A: You will need the following:

  • Your own vehicle less than 15 years old (clean and in good working condition)
  • A copy of your driver’s license
  • Proof of insurance for your vehicle
  • Complete an application and agree to a thorough background check
  • Vehicle registration
  • Two letters of reference